Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by s188wins ("we," "us," "our," "the Platform") and applies to all users ("you," "your") who access or use the s188wins website at s188wins.org, including all associated services such as sports betting, live casino, slot games, promotional features, and customer support channels.

s188wins is committed to protecting the privacy and personal data of all users in accordance with applicable data protection principles, including those recognised under international gaming authority compliance frameworks. This Policy sets out our practices regarding the collection, storage, use, disclosure, and protection of personal data.

This Policy should be read alongside our Terms & Conditions, which govern your general use of the s188wins platform. Capitalised terms not defined in this Policy have the meanings given in the Terms & Conditions.

2. Personal Data We Collect

s188wins collects personal data through several channels, including account registration, identity verification, payment processing, platform usage, and customer support interactions. The categories of personal data we collect include, but are not limited to, the following:

2.1 Registration Data

• Full legal name as it appears on your government-issued identification document;
• Date of birth (for age verification purposes);
• Email address and contact telephone number;
• Username and encrypted password;
• Country and state of residence.

2.2 Identity Verification (KYC) Data

• Copies of government-issued photographic identification (e.g., Malaysian MyKad, passport);
• Proof of address documentation (e.g., utility bill, bank statement);
• Source of funds documentation where required by compliance procedures;
• Facial biometric data where identity verification technology is employed.

2.3 Financial Data

• Payment method details (e-wallet identifiers for Touch n Go eWallet, Boost; bank account details for Maybank, CIMB, Public Bank transfers);
• Transaction history including deposit amounts, withdrawal amounts, and dates;
• Betting history, game history, and account balance records.

2.4 Technical & Usage Data

• IP address and approximate geolocation data;
• Device type, operating system, and browser type;
• Session duration, pages visited, and in-platform navigation patterns;
• Login timestamps and logout records.

3. How We Use Your Personal Data

s188wins uses personal data collected from users for the following purposes:

s188wins will not use your personal data for any purpose incompatible with those stated above without your prior informed consent, unless required to do so by applicable law or regulatory obligation.

4. Legal Basis for Processing

s188wins processes personal data on the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: Processing required to perform the contract with you (account operation, payment processing, betting services);
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations and gaming licensing requirements;
• Legitimate interests: Processing carried out for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights;
• Consent: Processing based on your specific, freely given consent, such as for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing and Disclosure

s188wins does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly as necessary:

5.1 Service Providers

Third-party service providers engaged to assist in operating the s188wins platform, including payment processors, identity verification services, fraud detection providers, cloud hosting services, and customer support platforms. All such providers are contractually obligated to process data only on our instructions and to maintain appropriate security standards.

5.2 Regulatory Authorities

Gaming licensing authorities, financial intelligence units, and law enforcement agencies where disclosure is required by applicable law, court order, or regulatory directive. s188wins will not disclose more data than is legally required and will, where legally permissible, notify you of such disclosures.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of s188wins's assets, user data may be transferred to the successor entity. Users will be notified of any such transfer and of any material changes to this Policy that may result.

6. Cookies and Tracking Technologies

The s188wins platform uses cookies and similar tracking technologies to operate core platform functionality, analyse user behaviour, and improve the user experience. The categories of cookies used include:

• Strictly Necessary Cookies: Essential for platform operation, including session management, login authentication, and security. These cannot be disabled.
• Analytical Cookies: Used to collect anonymised data on how users navigate the s188wins platform, helping us improve performance and content relevance.
• Preference Cookies: Store your platform preferences, such as language settings and display configurations, to personalise your experience.

You may manage non-essential cookie preferences through your browser settings. Disabling certain cookies may limit the functionality of the s188wins platform. s188wins does not use third-party advertising cookies or behavioural tracking for cross-site advertising purposes.

7. Data Retention

s188wins retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, and regulatory reporting obligations. Specific retention periods are as follows:

• Account and KYC data: Retained for a minimum of five (5) years from the date of account closure, in compliance with anti-money laundering record-keeping requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction;
• Technical and usage logs: Retained for up to twelve (12) months, after which they are anonymised or deleted;
• Marketing consent records: Retained for as long as the consent remains active, plus three (3) years following withdrawal of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with an individual.

8. Data Security

s188wins employs a layered security architecture to protect personal data against unauthorised access, loss, or destruction. Key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the s188wins platform;
• Encryption at rest for sensitive data fields including passwords (bcrypt hashing) and financial data;
• Access controls limiting data access to authorised personnel on a need-to-know basis;
• Regular penetration testing and vulnerability assessments conducted by independent security specialists;
• Intrusion detection systems and 24/7 security monitoring of platform infrastructure.

While s188wins implements industry-standard security measures, no internet transmission is entirely risk-free. You are also responsible for maintaining the security of your s188wins account credentials and for reporting any suspected unauthorised access promptly.

9. Your Data Rights

Subject to applicable law, you have the following rights in respect of your personal data held by s188wins:

• Right of Access: The right to request a copy of the personal data s188wins holds about you;
• Right of Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right of Erasure: The right to request deletion of your personal data, subject to our legal retention obligations;
• Right to Restrict Processing: The right to request that we limit the processing of your data in certain circumstances;
• Right to Data Portability: The right to receive your personal data in a structured, machine-readable format;
• Right to Object: The right to object to processing based on legitimate interests, including direct marketing;
• Right to Withdraw Consent: Where processing is based on consent, the right to withdraw that consent at any time.

To exercise any of the above rights, please contact the s188wins data team at [email protected] with the subject line "Data Rights Request." s188wins will respond within 30 days of receiving a verifiable request. We may need to verify your identity before processing a data rights request.

10. Children's Privacy

The s188wins platform is strictly intended for individuals aged 21 and above. s188wins does not knowingly collect or process personal data from individuals under the age of 21. If s188wins becomes aware that personal data has been collected from an individual under 21, that data will be immediately deleted and the associated account closed without further notice.

If you believe that a minor has registered an account on the s188wins platform, please contact us immediately at [email protected] so that we can take prompt remedial action.

11. International Data Transfers

s188wins may transfer personal data to countries outside of Malaysia for the purpose of operating its platform infrastructure, engaging third-party service providers, or complying with gaming licensing requirements. Where such transfers occur, s188wins ensures that appropriate safeguards are in place, including standard contractual clauses or equivalent data protection mechanisms, to ensure that your personal data receives a level of protection consistent with applicable data protection standards.

12. Changes to This Privacy Policy

s188wins reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Where material changes are made, s188wins will notify registered users via the email address on record or via an in-platform notification at least seven (7) days before the changes take effect.

The date of the most recent revision is displayed at the top of this Policy. Your continued use of the s188wins platform following notification of any revision constitutes your acceptance of the updated Policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or s188wins's data processing practices, please contact our data privacy team:

• Email: [email protected] (subject line: "Privacy Enquiry")
• Live Chat: Available 24/7 via the s188wins platform

s188wins aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 14 business days for complex requests requiring data investigation.